# Pause

When logged in, the default state of the agent is pause.

<figure><img src="https://3488825693-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1PWnvHhx5lE7bUHUdH0W%2Fuploads%2FKilUn2D40tMsCiAgn7FS%2Fimage.png?alt=media&#x26;token=949a3487-d74d-4285-b3b9-d08df2ccaa7f" alt=""><figcaption></figcaption></figure>

To pause, the agent clicks the pause reason.

<figure><img src="https://3488825693-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1PWnvHhx5lE7bUHUdH0W%2Fuploads%2Fz0Hmpoenx9K5YDTbgcfL%2Fimage.png?alt=media&#x26;token=57329c33-2ebc-4645-b37d-5cb7a6b1a45e" alt=""><figcaption></figcaption></figure>

And click the pause button.

<figure><img src="https://3488825693-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1PWnvHhx5lE7bUHUdH0W%2Fuploads%2FQO1Qvb1VoMTGJuiSucdU%2Fimage.png?alt=media&#x26;token=20ccf668-e38f-4821-b9d3-6eb1ae789478" alt=""><figcaption></figcaption></figure>

After pausing:

<mark style="color:red;">**(1)**</mark>: The XAD icon in the browser tray will display the word "**Pause"**.

<mark style="color:red;">**(2)**</mark>: The "**Pause Reaso**n" box is disabled.

<mark style="color:red;">**(3)**</mark>: The "**Pause**" button changes to "**Unpause**".

<mark style="color:red;">**(4)**</mark>: The "**Call Waiting**" window will change to gray.

<figure><img src="https://3488825693-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1PWnvHhx5lE7bUHUdH0W%2Fuploads%2Fg4YSubJjwAFcWcd5weJv%2Fimage.png?alt=media&#x26;token=facdd4b5-7ad1-4b52-aa96-3f1688965db1" alt=""><figcaption></figcaption></figure>
